Frequently Asked Questions

Every order moves through the same six stages, and you'll get a status update at each step:

Placed → Confirmed → Accepted → Shipped → Delivered → Paid.

You can track any order any time at My Orders.

Joro Mart currently supports Cash on Delivery (COD) and bKash only. Card payments and Nagad are not supported yet.

Delivery is calculated automatically from your parcel's weight and destination zone:

• Inside Dhaka: ৳70 (0–1kg), ৳85 (1.1–2kg), ৳100 (2.1–3kg), +৳15/kg after
• Outside Dhaka: ৳130 (0–1kg), ৳155 (1.1–2kg), ৳180 (2.1–3kg), +৳25/kg after
• Remote areas (Hill Tracts, coastal, deep rural): ৳185 (0–1kg), ৳225 (1.1–2kg), ৳260 (2.1–3kg), +৳50/kg after

See the full breakdown at Shipping & Delivery Policy.

Typically 1–3 business days inside Dhaka and 2–5 business days outside Dhaka, delivered via our courier partners Steadfast, Pathao, and RedX.

Yes — you have a 30-minute self-cancellation window right after placing an order, as long as the seller hasn't accepted it yet. After 30 minutes, or once the seller accepts, the order becomes binding and can no longer be self-cancelled.

Non-food items are returnable within minutes of delivery, directly to the same delivery person, if the item is damaged or wrong. You only pay the delivery charge on a return — the product goes straight back to the seller.

Full detail at Return & Refund Policy.

If you refuse a shipment after it's already on its way, for reasons unrelated to a seller mistake, it's treated as a failed delivery. Since the courier already completed transport, the seller — not you — covers that courier cost. This rule exists to discourage fake orders.

Every day, one category gets an automatic 5% discount: Sunday–Electronics, Monday–Fashion, Tuesday–Home & Living, Wednesday–Groceries, Thursday–Cosmetics & Beauty, Friday–Sports & Fitness, Saturday–Books & Stationery.

Joro Mart funds these discounts itself — see the seller FAQ below for what that means for sellers.

Once your order for a product reaches Delivered, you can rate it 1–5 stars and leave a comment. Only buyers with a genuinely delivered order can review — there's no way to buy or unlock a rating any other way.

No — to prevent spam, messaging only opens up once you already share an order with that seller. Once a conversation exists, you can send text, photos, and voice messages from your Inbox.

Use the Report button on any product or store page. Choose a reason — scam, counterfeit, misleading listing, poor quality, inappropriate content, prohibited item, or other — and our team reviews it.

Yes — to place orders, you'll verify a Bangladeshi mobile number, which is unique to your account. One phone number can only ever belong to one Joro Mart account.

Head to Become a Seller with a verified phone number, your store name, business type, product categories, pickup address, and your bKash payout number. Existing buyers can add selling ability any time — no separate account needed.

A Personal Store is run by one account. A Team Store shares access across multiple people using a common store password — guard that password carefully, since anyone with it can manage the store.

Basic (free) — may face a temporary listing hold after your first sale, encouraging an upgrade. Pro and Expert — better visibility and trust badges, no listing holds.

Details at Seller Terms & Conditions.

A flat 7% commission on every order that reaches Paid — you keep 93%. There are no listing fees and no monthly subscription costs.

No. Daily category deals and promo codes are funded entirely by Joro Mart. Your 93% share is always calculated on the product's original price — a buyer's discount never comes out of your payout.

Yes, in most categories — except Food, Fashion, Beauty, Cosmetics, and Drinks, where second-hand listings aren't allowed. Used items must clearly state months of use and whether original packaging is included.

If it's refused after shipping for reasons unrelated to your mistake, that's a failed delivery, and unfortunately the courier cost falls to you as the seller — the courier already completed the trip. This discourages fake orders platform-wide, which protects genuine sellers overall.

No. Ratings only ever come from real buyers who received a delivered order and chose to leave a review themselves. There's no mechanic that auto-awards a rating for a discounted or coupon-based order — attempting to manufacture ratings this way is review manipulation and is against our Terms of Service.

Our moderation team reviews every report. Depending on what's found, Joro Mart may edit or remove a listing, adjust a wallet balance, correct fraudulent ratings, or take account-level action.

Illegal drugs, weapons, counterfeit goods, stolen items, hazardous materials, adult content, protected wildlife products, and more — see the full list at Prohibited Items Policy.